Notice of Privacy
Our Commitment to Your Privacy
At Radiate Counseling, protecting your privacy is our priority. This notice explains your privacy rights and outlines our ongoing commitment to safeguarding them. You have the right to make decisions about how your information is collected, used, and disclosed.
Our Pledge to Protect Your Information
We are committed to protecting the confidentiality and security of your personal information. As part of our data collection practices, we may gather details such as your full legal name, phone number, and email address. This information is collected through our website and is managed in compliance with applicable privacy laws and regulations.
We also maintain a record of the care and services provided to you. This record helps us deliver quality care and meet legal requirements. This notice applies to all records maintained by Radiate Counseling, whether electronic or paper-based.
This document outlines:
- How your information may be used or disclosed.
- Your rights regarding your information.
- Our obligations to protect your privacy.
Our Legal Obligations
We are required by law to:
- Maintain the privacy and security of your information.
- Follow the privacy practices outlined in this notice and provide you with a copy.
- Notify affected individuals of any breach involving unsecured protected health information.
Highly Confidential Information
Certain types of information, such as psychotherapy notes and mental health treatment services, receive special privacy protections. We will only use or disclose such information as permitted by law or with your written consent.
How We May Use and Disclose Your Health Information
Without Your Written Permission:
In specific situations, we may use or disclose your information without requiring your written authorization. Examples include:
- To Prevent Serious Threats:
- We may disclose information to prevent a serious threat to your health, safety, or the health and safety of others.
- Public Health Risks:
- Reporting child abuse or neglect.
- Preventing harm to yourself or others.
- Law Enforcement:
- Complying with court orders, subpoenas, or other legal processes.
- For Payment:
- Using your information to bill and receive payment for services provided.
- For example, sharing necessary details with your insurance provider.
- Appointment Reminders:
- Sending reminders about upcoming appointments.
Your Rights Regarding Your Information
Right to Access
You may request an electronic or paper copy of your health record, excluding psychotherapy notes. Requests are typically fulfilled within 30 days.
Right to Confidential Communications
You may ask us to communicate with you through specific methods (e.g., at work or by mail). We will accommodate reasonable requests.
Right to Revoke Authorization
You may revoke any prior permissions you have given for the use or disclosure of your information by submitting a written request.
Right to a Paper Copy of This Notice
You can request a paper copy of this notice at any time, even if you previously agreed to receive it electronically. A copy is also available on our website: www.radiatecounseling.com/privacy-policy.
Other Uses of Your Information
We will not use or disclose your information for purposes not outlined in this notice or required by law without your written permission.
TERMS OF SERVICE:
SMS For Consent Communication
We are committed to safeguarding the confidentiality of your SMS information. Any SMS-related data collected as part of the SMS consent process will not, under any circumstances, be shared, sold, or disclosed for marketing purposes. This data will only be used for the purposes explicitly communicated to you and in accordance with applicable laws and regulations.
Email and SMS Communications
You may opt to communicate with us via email or text for limited purposes such as scheduling, canceling appointments, or transmitting specific forms (e.g., consent forms).
For example: Hello, this is a friendly reminder of your appointment for tomorrow at 10am. Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service at www.radiatecounseling.com/privacy-policy.
SMS Opt-In consent and phone numbers for the purpose of SMS are not being shared with any third parties or affiliates. SMS and data rates may apply. You may opt out at any time by texting STOP via text messaging or directly with your therapist. For assistance, text HELP or review our privacy policy.
Message Frequency
Our SMS message frequency is dependent our your level of engagement with Radiate Counseling via SMS text messaging. Radiate Counseling will send you one (1) appointment reminder SMS message the day before your appointment unless you choose to opt out. If you choose to communicate with Radiate Counseling via SMS messaging for reasons specified in the “Email and SMS Communications” section, we will respond to you via SMS.
Potential Fees for SMS Messaging
Some carriers charge a fee for each SMS message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.
Opt-in Method
You can opt-in for SMS messaging by completing our contact form at www.radiatecounseling.com/contact and checking the SMS box.
Opt-out Method
You will be able to opt-out for SMS messaging by replying STOP at any time to any received SMS messages. Once you opt-out, you will receive no further SMS communication from Radiate Counseling.
For questions or more information, please contact Radiate Counseling directly.